Microsoft Launches Microsoft Dynamics CRM 4.0

Microsoft Indonesia announced the availability of the latest version of the solution to Customer Relationship Management (CRM) is the Microsoft Dynamics CRM 4.0. Continuing the design which has a focus on ease of use with integration to Microsoft Office that has been widely recognized by society.

Microsoft Dynamics CRM 4.0 aims to enhance the use of CRM systems in the business sector on any scale. Microsoft Dynamics CRM (TM) 4.0 is designed with a single code base that allows its customers choose the right deployment model both on-premise or partner-hosted in accordance with business needs and Information Technology (IT) they are flexible and can change at any time if necessary deployment model . With a sophisticated architecture of Microsoft Dynamics CRM can also meet the needs of large corporate CRM. Microsoft Dynamics CRM also has a strong workflow engine to streamline and automate business processes.

Managing customer activity cycle with an effective starting from the stage marketing, sales to customer service has a critical impact on profitability and corporate growth." Said Tony Chen, President Director of PT Microsoft Indonesia.
"Business should seriously consider a strategy that focused on the customers so that they can distinguish them as a company that has a focus on customer satisfaction and loyalty." he said again.

"Microsoft Dynamics CRM is a tool to manage a business that can help an organization to implement a successful CRM strategy. Microsoft Dynamics CRM integrates with Microsoft Office work that has been familiar to workers and businesses so easy to use and quickly implemented." Add Tony Chen.

Some significant new benefits from the new release 4.0 include:

- Multitenant architecture that enables multi-company management in a server unit.

- Options for more than 25 languages and support for a variety of currencies, making Microsoft Dynamics CRM 4.0 solutions for global enterprises.

- The latest business intelligence capabilities including cross-entity views and guidelines for the user to create ad-hoc reports.

- A sophisticated business process automation based on Microsoft Windows Workflow Foundation.

- Ability to collaborate with the latest Microsoft Office Communications Server 2007 includes a presence indicator that real-time so that people know the existence of which we will call and can send messages via instant messaging with no out of CRM applications.

The latest release of Microsoft Dynamics CRM has passed the test during the past year by more than 600 CRM partners around the world and involving more than 100 customers who adopt this solution sooner.

Customer experience
In addition to flexible deployment options, Microsoft Dynamics CRM provides menu templates that match a user role that can be accessed through Microsoft (R) Office Outlook (R), Windows (R) Internet Explorer (R) and various mobile devices.

"Microsoft Dynamics CRM 4.0 to meet our needs for an enterprise-scale CRM solution." Said Dirk Karl, general manager and chief procurement officer of ING Group, a financial institution serving the banking, insurance and asset management to clients spread across 50 countries. "This solution provides convenience to us to automate the process of innovative work, and the information can be quickly deployed into the environment of our global company, creating productivity in terms of purchasing and vendor relationship management."

"In Indonesia, large-scale and medium-sized companies also adopted Microsoft Dynamics CRM to improve customer satisfaction and sustain company growth." Add Tony Chen. PT. Toyota Astra Financial Services (TA Finance), a company the result of cooperation between Toyota Financial Services Corporation (TFSC - a subsidiary of Toyota Motor Corporation) and. Astra International Tbk (AI) is one of the customers who adopt the Microsoft Dynamics CRM who believe that winning the hearts of customers can increase their business.

"The ease and flexibility of Microsoft Dynamics CRM solutions is a key factor of success for automating our business processes that originated from a customer service center to the marketing and sales throughout the organization." Abidin said Riyadi, TA Finance Head of IT Division. "Microsoft Dynamics CRM was adopted to adjust our business processes that already exist and are not forced to adjust our business processes with technology. Implementation of Microsoft Dynamics CRM that quickly is one key benefit for our business." He continued.

Availability
Microsoft Dynamics CRM 4.0 will be available globally in more than 25 languages. Today, Microsoft Dynamics CRM 4.0 are also available for deployement on-premise and on-demand in Danish, English, Finnish, Dutch, French, German, Spanish and Mandarin language which is simple. While an additional 17 other languages are Arabic, Brazilian Portuguese, Czech, Greek, Mandarin Hong Kong, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Swedish, Mandarin and Turkish traditional which will be released within the next 90 days. Customers who have been actively using the Software Assurance for Microsoft Dynamics CRM are entitled to a new release at no additional cost.

About Microsoft Dynamics CRM (TM)
Is a Customer Relationship Management system that can help companies to identify key customers that provide the greatest profit, so that companies can create strategies to maintain and even strengthen their relationships with the customer so as to obtain "share of wallet" is greater. Companies also can focus marketing investments to customer-fund those major customers. Microsoft Dynamics CRM (TM) module consists of sales, marketing and customer service that can be obtained with reasonable price.

About Microsoft
Microsoft Corporation was founded in 1975 (Nasdaq: "MSFT") is the largest software provider in the world. Microsoft also provide services to software and Internet technologies for personal and corporate computer users. Microsoft provides a variety of products and services designed to empower people through a reliable software - anytime, anywhere and with any tool.